Frequently Asked Questions (FAQ)
Frequently Asked Questions
Find quick answers to the most common questions about shopping, shipping, and products at Gleff.
📦 About Orders and Purchases
How do I place an order?
It's very simple: browse our catalog, add the products you want to your cart, fill in your shipping information, and proceed to checkout. You'll receive an email confirmation immediately.
What payment methods do you accept?
We accept credit and debit cards through our secure payment processor, dLocal Go. All transactions are protected with SSL encryption.
Can I modify or cancel my order?
Once your order is confirmed, it will be processed automatically. If you need to make any changes, please contact us as soon as possible at diegofloresrivas2@gmail.com or +591 62637788.
🚚 About Shipping
Which countries do they ship to?
We ship to over 30 countries, including Bolivia, the United States, Canada, Europe, Asia, and Oceania. You can check if we ship to your country during the checkout process.
How long does shipping take?
The estimated delivery time is 7 to 20 business days, depending on your location, local logistics, and any customs processing. Once your order has shipped, you will receive a tracking number.
How much does shipping cost?
Shipping costs are calculated automatically during checkout based on your location and the weight of your order. You'll see the exact cost before finalizing your purchase.
How can I track my order?
Once your order has been dispatched, you will receive an email with the tracking number so you can monitor the status of your shipment in real time.
💳 About Payments and Billing
Is it safe to buy from Gleff?
Absolutely! We use SSL encryption technology and certified payment processors. We never store credit card information on our servers.
Do they issue invoices?
Yes, you will receive a purchase confirmation by email after each transaction. If you require a formal invoice, please contact us with your tax information.
What do I do if my payment was rejected?
Verify that your card details are correct and that you have sufficient funds. If the problem persists, contact your bank or try another payment method.
🔄 About Returns and Refunds
Can I return a product?
We accept refund requests for defective, damaged, incorrect, or non-received products. See our Refund Policy for details.
How do I request a refund?
Contact us within 7 days of receiving the product (or 30 days if you did not receive it) at diegofloresrivas2@gmail.com with photos of the problem and your order number.
How long does the refund take?
Once approved, the refund is processed within 5-15 business days depending on your financial institution.
Do you accept changes?
Due to our business model with international suppliers, we do not offer direct exchanges. In case of a problem, we will process a refund or resend the correct product.
📱 About Products
Are the products original?
We work exclusively with certified suppliers who guarantee the quality of their products. Every item is checked before shipping.
Do the products have a warranty?
Defective products are covered under our refund policy. For specific manufacturer warranties, please refer to each product description.
Why do some products take longer to arrive?
We work with a network of specialized suppliers located in different countries. Shipping times vary depending on the warehouse location and your destination.
📞 Support and Contact
How can I contact them?
You can email us at diegofloresrivas2@gmail.com or call us at +591 62637788. We respond during office hours, Monday through Friday.
Do they have a physical store?
We are a 100% online store, which allows us to offer you better prices by reducing operating costs.
Do you have customer service in Spanish?
Yes! Our entire team speaks Spanish and is ready to help you with any questions.
🌍 About Customs and Taxes
Do I have to pay import taxes?
International shipments may be subject to taxes, duties, or customs fees depending on your country's regulations. These costs are the customer's responsibility.
How do I know if I have to pay taxes?
We recommend checking with your country's customs office regarding import regulations. We declare the actual value of the product on all shipments.
Didn't you find your answer?
Contact us at diegofloresrivas2@gmail.com or call us at +591 62637788. We're here to help!